| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 11 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 3 | 4 | 33 |
| 12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 13 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 14 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 34 |
| 15 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 16 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 17 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 18 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 19 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 20 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 21 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 22 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 23 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 24 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 3 | 4 | 33 |
| 25 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 26 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 27 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 28 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 29 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 30 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 35 |
| 31 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 32 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 33 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 34 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 35 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 3 | 34 |
| 36 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 37 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 38 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 34 |
| 39 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 40 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 41 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 42 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| Total | 164 |
165 |
163 |
163 |
166 |
166 |
166 |
162 |
165 |
1480 |
| Rata-Rata Pertanyaan | 3.90 |
3.93 |
3.88 |
3.88 |
3.95 |
3.95 |
3.95 |
3.86 |
3.93 |
35.23 |
| Rata-Rata Unsur | 164 / 1 = 164.00 164.00 / 42 = 3.90 |
165 / 1 = 165.00 165.00 / 42 = 3.93 |
163 / 1 = 163.00 163.00 / 42 = 3.88 |
163 / 1 = 163.00 163.00 / 42 = 3.88 |
166 / 1 = 166.00 166.00 / 42 = 3.95 |
166 / 1 = 166.00 166.00 / 42 = 3.95 |
166 / 1 = 166.00 166.00 / 42 = 3.95 |
162 / 1 = 162.00 162.00 / 42 = 3.86 |
165 / 1 = 165.00 165.00 / 42 = 3.93 |
35.24 |
| Rata-Rata Tertimbang Unsur | 164.00 / 42 = 3.90 3.90 X (1/9) 3.90 X 0.111 = 0.43 |
165.00 / 42 = 3.93 3.93 X (1/9) 3.93 X 0.111 = 0.44 |
163.00 / 42 = 3.88 3.88 X (1/9) 3.88 X 0.111 = 0.43 |
163.00 / 42 = 3.88 3.88 X (1/9) 3.88 X 0.111 = 0.43 |
166.00 / 42 = 3.95 3.95 X (1/9) 3.95 X 0.111 = 0.44 |
166.00 / 42 = 3.95 3.95 X (1/9) 3.95 X 0.111 = 0.44 |
166.00 / 42 = 3.95 3.95 X (1/9) 3.95 X 0.111 = 0.44 |
162.00 / 42 = 3.86 3.86 X (1/9) 3.86 X 0.111 = 0.43 |
165.00 / 42 = 3.93 3.93 X (1/9) 3.93 X 0.111 = 0.44 |
3.92 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
164 |
3.90 |
0.43 |
2 |
Prosedur |
1 |
165 |
3.93 |
0.44 |
3 |
Waktu Pelayanan |
1 |
163 |
3.88 |
0.43 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
163 |
3.88 |
0.43 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
166 |
3.95 |
0.44 |
6 |
Kompetensi Pelaksana |
1 |
166 |
3.95 |
0.44 |
7 |
Perilaku Pelaksana |
1 |
166 |
3.95 |
0.44 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
162 |
3.86 |
0.43 |
9 |
Sarana Dan Prasarana |
1 |
165 |
3.93 |
0.44 |
| Indexs Survey Kepuasan Masyarakat | 3.92 ( Sangat Baik ) | ||||
| Konversi | 97.88 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||